Order Promotional Products and Pay by Credit or Debit Card
To pay for your promotional products order with your Visa, MasterCard, Discover Card or American Express, please call the representative handling your order.
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Pay via Mail
Contact the representative handling your order for payment information.
Policies
Payment Terms
Generally, artwork fees for all custom printed promotional products are due before any preparation of the order will begin. The remainder is due before the products are printed and/or shipped.
Returned Checks
All checks returned unpaid assess a $35 fee.
Refunds
Refunds will be issued if an order is changed or cancelled before printing is started. However, the artwork fee is non-refundable. Refunds generally will not be issued for customized products that have already been printed. Refunds may be given for non-customized products (for example, wire stands) if the customer returns those products that were shipped.
Full or partial allowances may be given as appropriate in the rare case that products do not meet quality specifications.
Shipping Terms
All shipments will be made F.O.B. shipping point unless otherwise specified. Since shipments are generally through UPS or other common carriers other than the U.S. Postal Service, please provide us with a street address rather than a P.O. Box.
Sales Tax
We collect sales tax in Florida, and Georgia. In Florida and Georgia, we collect all state and local sales taxes. Customers in jurisdictions where tax is not charged may be liable for consumer’s use tax; please consult your tax professional.
The jurisdiction in which the sale is taxed is always the jurisdiction in which the customer receives the products. If you arrange for the products to be picked up from our supplier, our supplier’s location’s tax rules apply. If we ship you the products, the shipping address location’s tax rules apply.
Shipping (separately charged on the invoice) is taxable in Georgia but not in Florida. All other promotional products charges, such as artwork fees, rush charges, and color match charges, are subject to sales tax in Florida, and Georgia.
Sales to certain organizations (but generally not including churches or other non-profit organizations) are tax-exempt. See below.
| Florida | Georgia | |
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| Tax Rates |
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| Shipping | Shipping is not taxable. | Shipping is taxable. |
| Lookup Rates & Counties | Address for Rate Lookup Page | Sales Tax Rates Atlanta Sales Tax Locator |
| Lookup counties by city or by ZIP code nationwide | ||
Sales to Exempt Organizations
Sales to certain organizations are exempt from sales tax. However, do not confuse exemption from sales tax with exemption from income tax. Most “tax exempt” organizations are not exempt from sales tax. If you have a so-called “tax exempt” number formatted 00-0000000, that is an employer identification number (EIN); just because you have an EIN doesn’t mean you are exempt from anything. An EIN is issued by the Internal Revenue Service and has nothing to do with sales tax, which is strictly a state and local issue.
For sales where the customer receives the promotional products outside of Florida, or Georgia, we do not charge sales tax. If you order promotional products to be shipped outside of Florida, or Georgia, you may be liable for consumer’s use tax; please consult your tax professional.
In Florida, the following organizations are exempt from sales tax. Note: this list is not comprehensive.
- Resellers (please provide us with your sales tax certificate number or a copy of your certificate of exemption. Note: we may verify your certificate number.)
- The federal government
- Certain veterans organizations, such as American Legion (please provide us with a copy of your certificate of exemption. Note: we may verify your certificate number.)
- Other organizations with a certificate of exemption (please provide us with a copy of your certificate of exemption. Note: we may verify your certificate number.)
- Certain other organizations (please cite the applicable law or provide us with a copy of your certificate of exemption. Note: we may verify your certificate number.)
- Churches, schools, and other non-profit organizations are not exempt from sales tax unless one of the above exemptions apply.
In Georgia, the following organizations are exempt from sales tax:
- Resellers (please provide us with your sales tax account number or a copy of your exemption certificate (Form ST-5))
- The federal government, the State of Georgia, or any county or municipality in Georgia or any agency of such governments
- Hospital Authorities, Housing Authorities, or agricultural commissions created by Georgia law
- Nonprofit organizations whose primary function is to provide services to the mentally retarded when qualifying as nonprofit by the Internal Revenue Service
- The University of Georgia and its educational units
- Georgia public schools
- Private elementary or secondary school when qualifying as a nonprofit with the Internal Revenue Service (please provide us with a copy of your letter of authorization)
- Organizations whose primary purpose is to raise funds for books, materials, and programs for public libraries when qualifying as nonprofit by the Internal Revenue Service
- Georgia Society of the Daughters of American Revolution
- Certain other organizations (please cite the applicable law or provide us with a copy of your exemption certificate (Form ST-5))
- Churches, private schools, and other non-profit organizations are not exempt from sales tax unless one of the above exemptions apply.